Terms of Service

1. The Service

Faxyy lets you send faxes to supported countries (currently the United States, Canada, the United Kingdom, South Korea, Japan, Germany and France), receive faxes on a dedicated US fax number, scan and edit documents, and track delivery. Fax transmission is provided through our telecommunications partner, Telnyx.

2. Accounts

You must be at least 18 years old, or the age of majority where you live, to use the Service. You sign in with Google or email and are responsible for keeping access to your account secure and for all activity on it. Provide accurate information and let us know promptly of any unauthorized use.

3. Subscriptions and billing

• Faxyy features are offered through auto-renewing subscriptions purchased through the Apple App Store. Prices are shown in the app before purchase.
• Payment is charged to your Apple ID at confirmation of purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
• If a free trial is offered, any unused portion is forfeited when you purchase a subscription.
• You can manage or cancel your subscription in your Apple ID account settings. Deleting the app does not cancel a subscription.
• Refunds are handled by Apple under its policies. Subscription status is managed through our provider RevenueCat.

4. Unlimited faxing and fair use

Subscriptions include unlimited faxing for normal personal and business use. To keep the Service reliable for everyone, we may limit, throttle or suspend usage that is excessive or unusual, such as bulk or automated sending, broadcast faxing, or volumes far beyond typical use. We will contact you before taking action where reasonably possible.

5. Fax numbers

An active subscription includes a US fax number. Numbers are provided by our carrier and are not owned by you; we cannot guarantee a particular number or area code, or port a number out. If your subscription ends, we may release your number after a grace period of 30 days, after which it may be reassigned.

6. Delivery and retries

Fax delivery depends on the recipient’s fax machine and phone line. We show real-time status, but we cannot guarantee that any fax will be delivered or delivered within a specific time. Failed faxes can be retried at no extra cost. Always confirm important or time-sensitive documents with the recipient.

7. Acceptable use

You agree not to use the Service to:

• Send unsolicited advertisements (“junk faxes”) or violate the US Telephone Consumer Protection Act, the Junk Fax Prevention Act or similar laws.
• Send content that is unlawful, fraudulent, harassing, defamatory or infringes others’ rights.
• Impersonate others or misrepresent the sender information on a fax or cover page.
• Interfere with, reverse engineer or overload the Service or our providers’ networks.

We may suspend or terminate accounts that violate these rules.

8. Your content

You keep all rights to the documents you send and receive. You grant us a limited permission to store, process and transmit your content only as needed to provide the Service. You are responsible for having the right to send the content, and for complying with any rules that apply to it, such as health or financial privacy laws. How we handle your data is described in our Privacy Policy.

9. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Faxyy is not a substitute for certified or registered delivery where proof of delivery is legally required.

10. Limitation of liability

To the extent permitted by law, Faxyy will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or business opportunities, including from a fax that was delayed, misdirected or not delivered. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Some jurisdictions do not allow these limits, so they may not apply to you.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or end your access if you breach these Terms or if required by law. Sections that by their nature should survive termination will survive.

12. Changes

We may update these Terms. If changes are material, we will notify you in the app or by email. Continuing to use the Service after changes take effect means you accept them.

13. Apple

These Terms are between you and Faxyy, not Apple. Apple has no obligation to provide maintenance or support for the app and is not responsible for any claims relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

14. Contact

Questions about these Terms? Email support@faxyy.com.