Support
We’re here to help. Find quick answers below, or reach out and a real person will get back to you, usually within one business day.
To help us solve things faster, include the email you sign in with, your app version, and for fax issues the recipient number and the time you sent it.
Frequently asked questions
Which countries can I fax to?
Any fax number in the United States and Canada, plus the United Kingdom, South Korea, Japan, Germany and France. Enter the number with its country code.
How do I get my own fax number?
A US fax number is included with your subscription. Open My Faxes to see it, and tap Copy to share it.
My fax failed. What now?
Faxes usually fail when the line is busy or the recipient’s machine doesn’t answer. Check the number, then retry from My Faxes — retries are free. If it keeps failing, contact the recipient to confirm their machine is on.
How long does a fax take?
Most faxes deliver in 1–3 minutes, depending on page count and the recipient’s line. You’ll see live progress and get a notification when it’s delivered.
What file types can I send?
PDF, Word (DOC/DOCX), RTF, text, JPG, PNG, HEIC, TIFF and more. You can combine several files and photos into one fax, or scan paper with your camera.
I changed phones. How do I keep my number and history?
Sign in on the new phone with the same Google account or email you used before. Your number and fax history will be there.
How do I restore my subscription?
Go to Settings and tap Restore Purchases while signed in to the same Apple ID you used to subscribe.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose Faxyy and tap Cancel. Cancel at least 24 hours before renewal to avoid being charged.
How do I get a refund?
App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com.
How do I delete my faxes or account?
Swipe to delete any fax in My Faxes. To delete your account and all data, go to Settings → Delete Account, or email us.