Privacy Policy

1. Information we collect

Account information

When you sign in with Google or with your email address, we receive your email address, a unique account identifier and, for Google sign-in, your name and profile photo if your Google account provides them. We use this to create your account and to keep your fax number and history tied to you when you change phones.

Fax content and metadata

• Documents, photos, scans, signatures and cover pages you add to a fax.
• Faxes you receive on your Faxyy number.
• Fax metadata: sender and recipient fax numbers, page count, file size, date and time, and delivery status.
• Cover page details you enter, such as names, phone, fax and email addresses, subject and notes.

Subscription and purchase information

Purchases are processed by Apple through the App Store. We do not receive your payment card details. We receive information about your subscription status, product, purchase dates, renewals and refunds so we can unlock features.

Device and usage information

We collect technical information such as device model, operating system version, app version, language, an app instance identifier, push notification token, crash reports and diagnostic logs, and basic information about how features in the app are used.

Camera, photos and files

Faxyy asks for camera access to scan documents and for access to photos or files only when you choose to add them. We only access the items you select. Contacts access, if granted, is used only to help you pick a recipient’s fax number on your device.

Website

This website uses Lovable’s visitor analytics, which records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. It uses no cookies, stores nothing on your device, doesn’t keep IP addresses and doesn’t identify visitors. These are recorded for every visitor. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

2. How we use information

• To transmit your outgoing faxes and deliver incoming faxes to your account.
• To assign and maintain your fax number.
• To show delivery status, history and send you notifications.
• To manage your subscription and verify purchases.
• To provide customer support, retry failed faxes and investigate problems.
• To keep the service secure, prevent fraud, spam and abuse, and enforce fair use.
• To comply with legal obligations.

We do not sell your personal information, and we do not use the content of your faxes for advertising or to train AI models.

3. Service providers we share information with

We share information only with providers that help us run Faxyy, under contracts that limit their use of it to providing services to us:

• Telnyx — telecommunications carrier that transmits and receives faxes over the phone network and provides fax numbers. Telnyx processes fax documents, fax numbers and call metadata. Telnyx privacy policy.
• Google Firebase — authentication (Google and email sign-in), cloud database and file storage for your faxes and history, push notifications, crash reporting and app analytics. Firebase privacy and security.
• RevenueCat — manages subscriptions and in-app purchase status across devices. RevenueCat receives an app user identifier, purchase receipts and subscription events. RevenueCat privacy policy.
• Apple — processes App Store payments and delivers push notifications.

When you send a fax, its content is of course delivered to the recipient fax number you enter. We may also disclose information if required by law, to protect the rights and safety of our users or others, or as part of a merger or acquisition, in which case this policy will continue to apply.

4. Security

Documents are transmitted between the app and our servers over encrypted connections (TLS) and stored with encryption at rest by our cloud providers. Access is restricted to your authenticated account. Note that the public telephone fax network itself is not end-to-end encrypted once a fax leaves our carrier. No method of transmission or storage is completely secure, but we work to protect your information.

5. Data retention

We keep your faxes and history for as long as your account is active, so you can view them anytime. You can delete individual faxes in the app at any time. When you delete your account, we delete your faxes and account data within 30 days, except where we must keep limited records (for example billing or legal records). Our carrier may keep call detail records as required by telecommunications law.

6. Your choices and rights

• Delete faxes in the app, or delete your account from Settings, or by emailing us.
• Turn off notifications and camera or photo access in your device settings.
• Depending on where you live (for example the EU, UK or California), you may have the right to access, correct, delete or export your personal data, object to or restrict processing, and lodge a complaint with your data protection authority.

To exercise these rights, contact support@faxyy.com. We will respond within the time required by law.

7. International transfers

Our providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

8. Children

Faxyy is not directed to children under 13 (or 16 where required), and we do not knowingly collect their information. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. We will post the new version here with an updated date and, for material changes, notify you in the app.

10. Contact

Questions about privacy? Email support@faxyy.com.